Accessibility Statement

Our commitment

DebtCat is a free self-help tool for understanding debt collection notices. It is not a law firm and does not provide legal advice. We want everyone to be able to use it, including people who use screen readers, keyboard navigation, screen magnification, voice control, or other assistive technology.

The standard we follow

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA on every page of debtcat.com. These guidelines explain how to make web content more accessible to people with disabilities. This is our goal, not a claim that every part of the site already meets it. The known gaps are listed below.

What we have done

• Every page of the site has a "Skip to main content" link, an English language setting, one main heading, and separate header, main content, and footer areas.
• Text, links, form field edges, and the keyboard focus ring meet the WCAG contrast minimums, including the white menu on the blue header.
• Forms have labels tied to each field, error messages that screen readers announce, and autofill hints for your name, email, and address. Checkout is filled in with the email you already gave us.
• Everything works with a keyboard: address suggestions, the email option on the dispute options page, the review page Edit and Save buttons, and the DebtChat download and human-check windows.
• The cookie notice never covers the part of the page you are using.
• DebtChat tells screen reader users who sent each message.
• Pages work at 320 pixels wide and when text spacing is increased, and the site respects your device's "reduce motion" setting.
• Old copies of pages and unused account pages were removed and now forward to the current page.

How we tested

On November 5 and 6, 2026 we tested every page with automated checks (axe-core, IBM Equal Access, and HTML_CodeSniffer) in Chromium at desktop and phone widths, and by hand with only the keyboard, at 320 pixels wide, and with increased text spacing. An independent reviewer checked the same pages. We have not yet recorded a test with a screen reader such as VoiceOver or NVDA.

Known limits

We are still working on some parts of the site:

• PDF letters. The dispute letter and chat transcript PDFs are made in your browser. They have an English language setting and a title, but they are not tagged, so a screen reader may not read their structure well. The same letter text can also be sent to you by email from the dispute options page. If you need it in another format, email us.
• Security check and payments. The human check (Cloudflare Turnstile) and the payment page (Stripe Checkout) are run by other companies, and they are part of the process of mailing a letter. We have not yet tested them end to end with assistive technology. If either one blocks you, email us and we will help you finish.
• Guide headings. Some guides skip heading levels (for example, from a main heading to a smaller one). All of the text is readable, and we are fixing these as we update each guide.

Get help or report a barrier

If something on DebtCat is hard to use, or you need information in another format, please tell us. Email help@debtcat.com with the page address and what happened. We aim to reply within 5 business days.